Careers

CUSTOMER EXPERIENCE SPECIALIST | HONG KONG, CENTRAL

Posted on 16 October 2021

A unique and exciting role is available at our fast-growing and dynamic RegTech and SupTech company. The Customer Experience Specialist position focuses on proactive customer engagement at AML Analytics. Candidates will work directly with AML Analytics System Users and have a thorough understanding of the AML Analytics suite of products to ensure a customer’s success on those offerings.

In this role, you will interact with stakeholders at financial institutions around the world in Compliance and IT departments to whom you will deliver training sessions explaining how to use our online RegTech platforms to maximize the customer usage of the platforms. You will work with sensitive client data so integrity and discretion will be of the utmost importance. You will also be required to work cohesively with our global Sales Team as well as the Software Development Team. This role will be based in Hong Kong, Central.

We need a new team member with strong interpersonal skills, a “can-do”, flexible approach and a team ethic that is second-to-none to fit into the Customer Experience department. A willingness to review, interpret data and deliver outstanding customer training is essential.

Key Functions

• Provide dedicated client support by providing feedback to client queries and assisting clients to seamlessly run tests during face to face sessions
• Provide training to clients demonstrating the use of our platforms (such as – how to create tests, upload files and analyse results)
• Monitor the behaviour of our clients to identify non-regular use of products and propose suitable actions to ensure effective product use
• Ensure excellent communication with clients, as well as with our Sales Team, regarding product developments and new or existing functionality
• Understand the entire AML Analytics product offering in detail as well as the client onboarding process and the format verification process

Education, Experience and Skills

• Mandarin, Cantonese and English languages are essential
• Bachelor’s degree preferred. Educated to at least A Level standard or equivalent at minimum
• Previous experience in a financial institution preferred
• Previous experience in AML Departments preferred
• Data and logic orientated
• Strong analytical skills

Personal Qualities

• Thorough and accurate, paying great attention to detail
• Team player focused on department objectives
• Highly organised and able to juggle numerous projects at once
• Willingness to “have a go” and take ownership
• Highly motivated with a genuine drive to learn about and understand our products

AML Analytics provides RegTech and SupTech platforms and services to financial institutions and Regulators around the world. We are world leaders in the testing and validation of sanction screening and transaction monitoring technologies and are currently launching several exciting new products and expanding our global teams.

If you think this role is for you, we would love to hear from you. Please include the following in your application and send to careers@aml-analytics.com. 

• Your CV, highlighting your education, experience and skills
• A covering letter explaining why this role is for you

REGIONAL SALES DIRECTOR | NORDICS

Posted on 27 September 2021

Due to rapid and continued growth at AML Analytics, the unique and exciting role of Regional Sales Director – NORDICS has become available at our thriving and dynamic company. This position will be based in the NORDICS region and we are flexible as to the exact location.

The Role

We are looking for nothing less than a high-energy hunter with proven business acumen and sales skills. This role is critical in identifying, qualifying, managing and closing new sales opportunities for our entire range of AML solutions.

You will understand the unique regulatory and financial crime compliance requirements faced by our customers and you will be responsible for developing new sales opportunities through research, qualifying and cold calling.

As the first point of contact with prospects, you will be building and maintaining a relationship by understanding their business, gaining access to key decision makers and engaging them by providing a consultative approach.

Once opportunities are identified, you will take control of and drive the entire sales process from end-to-end, including seeking assistance and support from subject matter experts when required.

Responsibilities

• Develop and maintain strong knowledge of our AML RegTech and SupTech solutions
• Research target customers, identify key contacts and generate interest
• Source new opportunities through prior contacts, cold calls and campaigns
• Conduct fit-gap analysis with financial institutions to assess fitment between their requirements and our solutions
• Conduct client demonstrations that are tailored to meet the specific requirements and business needs of the client
• Independently drive sales opportunities from end-to-end
• Track and update all pipeline activity using company tools
• Requirement to travel frequently to meet clients across the NORDICS region (and elsewhere if necessary) and attend industry events

Essential Experience and Skills

• Minimum of 10 years in a direct sales role with demonstrated cold calling experience, with an emphasis on selling AML / Compliance services and software to financial institutions
• Prior sales relationships with MLROs, Heads of Compliance or Chief Risk Officers and decision makers across all financial institutions across the NORDICS region
• Sound knowledge of AML / Compliance regulations both regionally and internationally
• Strong understanding of financial crime and common money laundering typologies
• Demonstrated ability to independently meet and/or exceed sales quotas and sales activity levels in prior roles

Nice to Have Experience and Skills

• Strategic product management, complex legal and commercial negotiations, ground up market development 
• Experience building and cultivating long term relationships with customers by initiating communications and conducting follow-up communications in order to move opportunities through a vertical market
• Ability to develop statements of prospect requirement based upon active questioning

Personal Attributes

• Effective negotiating skills
• High level of focus and energy
• Ability to sustain a high level of quality, even when working under pressure
• Ability to make concise recommendations to Senior Executives
• Excellent written and verbal communication skills
• Excellent presentation skills
• Strong analytical skills
• Strong social skills – must be able to work effectively with people at all levels, including the AML Analytics Global Leadership team
• Fluency in Swedish and / or Danish would be advantageous, as well as an excellent knowledge of English

If you have the relevant skills and experience for this role and are interested in a rewarding career at AML Analytics then we would very much like to hear from you.